Shipping & Returns
OUR POLICY
Thank you for shopping with Lenny The Lion. We are committed to providing a smooth and reliable shopping experience for all our customers.
Shipping Policy
Orders are processed within [1–3] business days after payment has been received.* Orders are not processed or shipped on weekends or public holidays.* During busy periods, product launches, or sales events, processing times may be slightly longer.
Shipping Rates & Delivery EstimatesShipping costs are calculated at checkout based on your location and selected shipping method.Estimated delivery timeframes:* Standard Shipping (Australia): [2–8] business days* Express Shipping (Australia): [1–4] business days. Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, or other factors outside our control.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details. Incorrect Shipping InformationCustomers are responsible for ensuring all shipping details are entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.
If your order arrives damaged or appears lost in transit, please contact us via the website within [7] days of the expected delivery date.We will work with the shipping carrier to investigate and assist in resolving the issue.## Returns Policy.
The following items cannot be returned unless faulty:* Clearance or sale items* Gift cards* Personalised or custom-made products* Items marked as final sale.
Once your return has been received and inspected, we will notify you of the outcome.Approved refunds will be processed back to your original payment method within [5–10] business days.Please note that original shipping costs are non-refundable unless required under Australian Consumer Law.
To request a return, please contact: Lenny The Lion via the website contact us tab.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.## Contact UsIf you have any questions about our Shipping & Returns Policy.
RETURN & EXCHANGE POLICY
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